As an extension of the Youth Opportunity Center’s mission to providing excellent services for children and families. The YOC has a comprehensive Performance Quality Improvement (PQI) Program that involves a high level of commitment to tracking and utilizing outcomes of our youth. The YOC has provided continual leadership and participation in the IARCCA Outcomes Project since inception through being leaders in data collection and committee participation. The Project is one of the largest outcomes measurement projects in the United States within this field and is now being used in several other states.
The fundamental principles of the PQI program at the YOC are to improve customer satisfaction, provide more effective services through best practices, and to improve the quality of the services provided. By establishing a common definition of Performance Quality Improvement, the YOC provides a foundation for higher rates of consumer satisfaction, improvement in clinical outcomes, and a more effective staff. Continually, the YOC receives high level of customer/client satisfaction averaging 96% for several years and is committed to keeping this trend. We accept the challenge to meeting the needs of today’s children and their families.